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Company Documentation

Terms & Conditions


Estimates are based on the information supplied by the customer at the time of quoting. Extra charges will be made for additional work caused by variations to the original specification.

Preliminary Work

All work carried out, whether experimentally or otherwise, at the customer’s request shall be charged.

Delivery & Payment

  1. Unless otherwise specified, the price quoted is for delivery of the work to the customers address.
  2. Should expedited delivery be agreed, an extra charge may be levied for overtime.
  3. Should any work be suspended at the request of the customer for a period of 30 days Sign Marketing Ltd shall be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.
  4. Sign Marketing Ltd will extend credit account facilities only to those customers approved by the Management. Payment is otherwise on receipt of order.
  5. Terms for Account customers is 30 days from date of invoice. Sign Marketing Ltd reserves the right to charge interest on any overdue amounts at the rate of 2.5% per month, calculated on a daily basis.
  6. In the event of the customer failing to pay for any goods on the due date, Sign Marketing Ltd shall have the right to suspend deliveries under this contract or any other contracts with the customer.
  7. Goods supplied by Sign Marketing Ltd shall remain the property of Sign Marketing Ltd until the time of payment of the relative charge is received in full.

Customers' Property

Customer's property and all property supplied to Sign Marketing Ltd by or on behalf of the customer shall, while it is in possession of Sign Marketing Ltd or in transit to or from Sign Marketing Ltd, be deemed to be at the customers risk and the customer should ensure accordingly.

Materials supplied by the customers

Sign Marketing Ltd may reject any materials supplied or specified by the customer which appear to be unsuitable. We will take every care to ensure the best results possible but will not accept responsibility for any imperfect work caused by unsuitability or defect of the material supplied.

Installation Charges

Sign Marketing Ltd will include an estimated installation/fitting charge on the quotation where appropriate. Customers will be expected to sign off all works carried out by Sign Marketing Ltd, and this is to be done on completion of works to confirm the work has been carried out to the satisfaction of the customer.

If additional installation/fitting time is required- over and above that originally estimated – then an additional charge of £80 per person, per hour will be charged and shown separately on the invoice.

It is not the responsibility of Sign Marketing Ltd, to remove or dispose of customers’ existing signs. Unless already quoted for this service, then Sign Marketing Ltd will charge accordingly and this will be shown separately on the invoice.

Returns Policy

All sales are final. We may accept returns subject to the following.

  1. If goods have been sent incorrectly please contact us within 7 days to arrange collection.
  2. Faulty goods must be returned within 48 hours of supply clearly indicated without defacing the sign.
  3. Returns will only be accepted by prior arrangement. You should ring with details of the goods to be returned.
  4. Please note with the exception of faulty goods and mis-ships, Sign Marketing Ltd will use its discretion whether or not to accept goods for return.

Artwork Policy

  1. No artwork will be returned unless requested. Setup charges relate to the production of artwork print to create an image. The image remains the copyright of the customer; the print, and artwork file remain the property of Sign Marketing Ltd. All artwork is stored for an indefinite period free of charge.
  2. Charges for artwork will be invoiced on completion of the job apart from any artwork which has not been approved 3 months after submission date which will be invoiced separately. This excludes artwork which has a previously agreed approval date.
  3. A minimum artwork charge of £25 will apply to all orders unless agreed otherwise.


Due to the customised nature of the products, refunds are not available on customised orders unless the products are defective. If you believe your products are defective you must contact Sign Marketing Ltd immediately. Returns will not be accepted if products have been damaged.

Cancellation policy

Once the artwork approval form has been signed and accepted you are unable to cancel the order.

Payment Policy

Sign Marketing Ltd reserves the right to alter prices without prior notice. All items once manufactured to your requirements and with your company logo require payment in full. All orders will be paid on delivery unless otherwise agreed by the Management.

GDPR regulations 2018

Embroidery UK Ltd / Sign Marketing (UK) Ltd complies fully with the GDPR regulations May 2018. Any data collected will be used solely for the purpose of the continuation of any contract or ongoing business and to advise clients of matters of legitimate interest. We will not pass your data to any 3rd parties. You can request the removal of your data at any time by contacting us directly on 01225 701600. You may also request a full copy of our Data Protection Policy at any time.

Sign Marketing (UK) Limited
Company Registration No. 6524773

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